Call Center Agent

亚美医师协会CAIPA career - Call Center Agent

CAIPA is the administrative body that supports a network of over 1,000 Physicians and Healthcare Providers in the New York Downstate area. Its main functions are: Contracting with Payers, Network Management, Healthcare Quality Management, and Credentialing Providers.  We are seeking a Call Center Agent for our Contact Center.


Responsibilities include but are not limited to the following:

  • Provide remote and/or onsite customer service at our CAIPA headquarters or from home.
  • Provide outbound call services for our home assessment program.
  • Coordinate and schedule patients with our Advance Practice Providers to conduct home visits.
  • Provide physician on-call services and take, process and route consults. Follows policies and procedures of our Contact Center.
  • Participate in the Quality Improvement process and adhere to standards of behavior.
  • Attendance and scheduling flexibility are essential to this position.



  • High school diploma or GED.
  • Minimum 6 months of customer service experience.
  • Ability to communicate in a professional manner and relay information accurately.
  • Ability to use a multi-line switchboard.
  • Basic computer skills.
  • Ability to read and comprehend written instructions and to follow verbal instructions.
  • Ability to work well under pressure.
  • Bilingual speaking, both Cantonese and Mandarin preferred.